About Us

Carol Metzker  
For more than 15 years, Carol Metzker has worked successfully in educational, nonprofit and corporate environments. She helps clients tap into their success stories to uncover best and "next" practices, share knowledge and communicate for successful outcomes. She has a Master's degree in Organizational Learning from George Mason University.

Carol is coauthor of Appreciative Intelligence:  Seeing the Mighty Oak in the Acorn (by Thatchenkery and Metzker, published by Berrett-Koehler, May 2006). Stories she wrote as Contributing Editor for IR Update about executives in Fortune 500 companies appear in print and online publications of the National Investor Relations Institute. Her articles have appeared in numerous publications including Global CEO, Ode, Journal of Organizational Change Management, Organisations + People, Management Next and the Association for Financial Professionals' journals, Pulse and Exchange.

Her frequent speaking engagements and workshops on innovative leadership, bringing on the next light bulb, bringing out the best in employees, measuring success, changing the world on a shoestring budget and others have taken her as far and wide as small Pennsylvania towns to Sydney, Australia. She is a member of ASTD.

Her past experience as Director of Client Services at Anderson Leadership Group, a leadership communication consulting firm, cultivated her interest in leadership development and gave her the opportunity for close observation and experience with top-level leaders. Her work as a writer and consultant has led to interviews of hundreds of executives about their successful and innovative practices, providing a closer look at companies and their members. Her work as an interviewer and writer for a National Science Foundation-sponsored study on the impact of information technology on India's development provided an exceptional view of a variety of social and business cultures.

Carol's volunteer service inspires her and serves as the subject of many articles and speeches. She has served as a mentor for FIRST. As a Rotarian, in 2004 she experienced the polio eradication program firsthand, participating in and leading National Immunization Day trips to India. She was awarded a Rotary Paul Harris Fellow for her work with polio eradication and tsunami relief.

She resides in West Chester, Pennsylvania, with her husband and two daughters.

Eric Metzker  
Eric Metzker has nearly 20 years' experience in technology and organizational leadership - integrating people, technology and strategy. His work includes consulting on Philadelphia Yearly Meeting's web site and volunteering on the board of Barclay Friends, a senior living community. He also helps organizations maintain principles and values while embracing a changing work environment. He has a Master's degree in Systems Engineering from the University of Pennsylvania.

He has seen the power of appreciative thinking applied in a variety of settings. By appreciating the energy, love for learning and skills of a group of technologists and career-changers, he started Lockheed Martin's Integrated Technology Lab with unwanted floor space, a hodgepodge of computers and an unmet customer need. Under his leadership, they transformed the lab into a 33-person, $8 million business unit.  He also led a project that change its perspective to bring together rocket scientists and a group of narcotics-terrorism specialists into a collaborative team. By reframing their relationship, they were able to accomplish a two-year study in six months.

Eric has helped clients apply these lessons to transform their faltering start-ups, ailing projects and conflict-locked organizations into successful outcomes in commercial, government and nonprofit settings. In 2004, he started Success Services to work more closely with clients regardless of their industry of size.